SoulName · Information & support
Customer Support
Help with your account, naming journey, or purchase.
SoulName is operated by Zhang Wei, an individual based in China. Contact: support@soulname.love.
Contact us
Email support@soulname.love for account access, delivery, name-card, expert-review, billing, refund, or privacy questions. We aim to respond within 3 business days.
Include the email used for your SoulName account and, for a purchase, the order ID or receipt reference. A short description or screenshot helps us investigate. Please hide private information in screenshots and never send passwords, full payment card numbers, or security codes.
Orders and refunds
You can review saved purchases in your account orders. For duplicate charges, failed delivery, or cancellation of expert work, read our Refund Policy and contact us.
Privacy and shared cards
You can also ask us about your stored information or request help removing a public share page. Our Privacy Policy explains how account information, naming conversations, and shared cards are handled.