Customer information
Customer support
Contact SoulName for account access, naming results, delivery, billing, refunds, or privacy requests.
SoulName is operated by Zhang Wei. Contact: support@soulname.love.
Contact us
Email support@soulname.love.
We aim to respond within 3 business days.
Include the email used for your SoulName account and, for a purchase, the order ID or receipt reference. A short description or screenshot helps us investigate. Please hide private information in screenshots and never send passwords, full payment card numbers, or security codes.
Orders and refunds
You can review saved purchases in your account orders.
For duplicate charges, failed delivery, or cancellation of expert work, read our Refund Policy.
and contact us at support@soulname.love.
Privacy and shared cards
You can ask us about your stored information or request help removing a public share page.
Our Privacy Policy.
For help, contact us at support@soulname.love.